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Privacy Policy

Chesterton Customseal, A.W. Chesterton Company and its affiliated companies (“Chesterton”) respect your privacy and are committed to protecting it.  We want you to understand what information is collected, how that information is used, and how you can contact us if you have privacy questions.  This Privacy Policy explains Chesterton Customseal and or Chesterton’s collection and use of information that may identify you and covers information collected through its websites, including this website, and / or through any software application, social media platform, or other digital platforms, including email communications and via the Chesterton Connect™ application (together, the “Electronic Platforms”).  By accessing or using any of the Electronic Platforms, you agree to this Privacy Policy.  This Policy may change from time to time, so please check periodically for updates. 

Like many companies, our website collects information about visitors through “cookies.” Cookies are bits of text placed on your computer when you visit certain websites. Cookies allow websites to remember your actions and preferences over a period of time.

Information We Collect About You

Please review the chart below to help you understand what information we do and do not collect about you.  Any information not listed in this chart above is not collected by the Chesterton Customseal websites.  However, please note that this website uses third-party cookies, as described below; information obtained from third-party cookies is anonymized before Chesterton Customseal receives it. 

We obtain this information from the following sources:

  • Directly from you when you create an account, fill out a form, or otherwise actively enter information on an Electronic Platform (including filling out a form to download an e-book, requesting that a Chesterton Customseal and or Chesterton representative contact you, requesting marketing material, subscribing to our publications, giving us feedback, or otherwise contacting us);
  • From observing your actions on the Electronic Platforms;
  • Through others to whom you have actively provided information (such as others within your business organization or trade show organizers);
  • From analytics providers such as Google Analytics based in Australia; and
  • Otherwise through your use of the Electronic Platforms, including the Chesterton Connect™ application.

Category

Information We Collect

How We Obtain It

Identifiers

Name and username

Directly from you, from others within your business organization (including account administrators) or from third parties (such as trade show organizers) to whom you have given your contact information

Contact Information

Work address, email address, employer, job title, location of work, and telephone numbers

Directly from you, from others within your business organization (including account administrators) or from third parties (such as trade show organizers) to whom you have given your contact information

Profile Data

Username, password, communication preferences, product preferences, industry

Directly from you.  Product preferences and industry information may also be obtained and from others within your business organization (including account administrators) or from third parties (such as trade show organizers) to whom you have given your contact information

Electronic Platform Activity

Browsing history (including pages viewed and date/time you viewed them), search history, login history, features of the Electronic Platforms used, and interaction with the Electronic Platform

From you and from analytics providers, passively provided based on your browsing activities or based on your responses to survey questions

Technical Data

Device type, operating system, IP address, browser type and version, time zone, operating system, and other technology on the devices you use to access the Electronic Platform 

From you and from analytics providers, passively provided based on your browsing activities

Location Data

City / town and country where you are located while using an Electronic Platform

From you and from analytics providers, actively provided through your inputs or passively provided by your devices

Product Information

The name you give your Chesterton Connect product, the type of associated equipment, equipment identification information, and the Chesterton Connect product install location

Directly from you

 

Use of Cookies

Like many companies, our website collects information about visitors through “cookies”.  Cookies are bits of text placed on your computer when you visit certain websites. Cookies allow websites to remember your actions and preferences over a period of time.  

How Do We Use Cookies?

We use necessary cookies to enable you to move around the website.

We use functional cookies to record information about the choices you have made.  This information is typically anonymized and is not used for any other purpose. 

We use the Google Analytics Demographics and Interests function and performance cookies placed by other service providers to help us understand our visitors’ interests and improve our website functionality.  These cookies provide us information on audience size, geographic locations, demographic information (such as statistics on age and gender of visitors) and usage patterns.  This information is used for statistical purposes only.  However, if at any time you provide us with your Contact Information, we may combine that with information from our web analytic services to understand in more detail how you use our website and may use your online browsing behaviour to assess your interest in Chesterton Customseal and Chesterton products. 

If you choose to opt out of cookies, anonymized information will still be tracked and gathered. 

We work with third parties to understand the effectiveness of our online advertisements and may use targeting cookies to deliver to you customized product and service advertisements. 

How Can You Control Cookies?

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

If you do not want to be tracked by Google Analytics, see Google Analytics’s opt-out options

Do-Not-Track

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioural advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Some Electronic Platforms may not support Do Not Track requests at this time, which means that we collect information about your online activity while you are using our Electronic Platforms and may track which website you visit immediately before or after accessing the Electronic Platforms.

Third-Party Sites

Our Privacy Policy does not apply to services offered by other companies or individuals, including Chesterton Customseal or Chesterton’s third-party product distributors, products or websites that may be displayed to you in search results, websites that may include Electronic Platforms, or other websites linked from our Electronic Platforms, including but not limited to Shopify. This Privacy Policy does not cover the information practices of other companies and organizations who advertise through or on our Electronic Platforms, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Confidentiality and Security

We maintain reasonable safeguards to protect the personal information we collect.  While we implement these measures, please note that 100% security is not possible, and we cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

Chesterton and/or Chesterton Customseal may assign you a user ID and a password as part of your participation and access to the Electronic Platforms and your account.  Only you may use your user ID and password.  You may not share your user ID and password with anyone else, and you are solely responsible for maintaining and protecting the confidentiality of your user ID and password.  You are fully responsible for all activities that occur under your user ID.  You play a role in protecting your information as well. 

Social Media Electronic Platforms and Websites

Any information, communications, or material of any type or nature that you submit to any public areas of the Electronic Platforms, if any (e.g., any pages that display comments) or third-party websites (including, but not limited to any Chesterton Customseal and or Chesterton-related or -controlled pages contained on a social media Electronic Platform, application or website such as Facebook or Twitter) by email, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy.  Chesterton Customseal and or Chesterton cannot control the actions of other users of any social media Electronic Platforms or website and we are therefore not responsible for any content or Submissions contained on such sites and Electronic Platforms or public areas of our Electronic Platforms.

Information You Give Chesterton Customseal

If you want more information about our products or services, we may ask you to provide unique contact information, such as your name, company name, industry, work address, work phone number, and work email address (“Contact Information”). We use this Contact Information to respond to your request. We will also add your Contact Information to our marketing distribution list so you can receive more information about related products and services as well as relevant industry updates.  

If you have accepted cookies, we may use your online browsing behaviour to assess your interest in Chesterton Customseal and or Chesterton products. Based on this assessment, we or one of our local distributors may contact you by telephone or email for further follow-up.  

While we may share your Contact Information with our affiliates or third party distributors, we promise that we will never sell your Contact Information or share it with someone unrelated to these purposes.   

Requests, Questions or Concerns  

Contact CustomerService@customseal.com.au​ if you have any questions or concerns about our information practices.  

Revision date: March 10, 2021

Last reviewed on: March 10, 2021